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FAQ

Why should I use Carey Pet & Home Care?

As a locally owned and operated pet care company, Carey Pet & Home Care recognizes that each client-and pet-has his or her own specific requirements. We tailor our care according to your preferences and your pet's needs. Many veterinarians recommend that pets stay at home while their owners are away. Our in-home pet and home care allows your pets to stay in familiar surroundings, maintain their diet and exercise routines, avoid stress from being transported to a boarding facility and minimizes exposure to illnesses from other animals. Whether it's for a long vacation or for long nights when you're stuck at the office, you'll be able to relax-and to really focus on work or fun-knowing that your pet is in caring and capable hands.

Can I trust Carey Pet & Home Care with my pets and home?

YES! Our sitters are subjected to extensive screening prior to contracting with Carey Pet & Home Care. Our sitter screening process includes in-depth interviewing, complete background check (criminal, credit and motor vehicle), and a DISC personality assessment. All sitters are bonded and insured. Your name and the contents of your home always remain confidential. House keys are coded anonymously. None of our vehicles have company advertising, which prevents people from knowing you are not home or are out of town. Our sitters have extensive experience with a variety of alarm systems ensuring your home is always left secure according to your instructions.

What is Carey Pet & Home Care’s service area?

Our service area covers the greater Oklahoma City Metro area including Edmond, Deer Creek, Piedmont, Yukon, Mustang, Choctaw, Midwest City, Del City, Moore, and Norman.

What types of pets do you provide care for?

We care for all types of domestic animals including dogs, cats, birds, fish, rabbits, ferrets, guinea pigs, hamsters, reptiles, goats, horses, sheep, etc. If you do not see your pet listed, please call our office 405.604.3355 with your specific needs.

What services does Carey Pet & Home Care provide?

We provide a comprehensive menu of pet and home care services including: Pet Sitting, Mid-Day Potty Break, Dog Walking, Overnight In-Home Care, Pet Transportation, Small Farm Services, Pet Care for Other Domestic and Exotic Pets, and House Sitting. Please visit our Services pages for rates and more detailed information.

Can Carey Pet & Home Care administer medications to my pet?

Many of our Pet Care Professionals are trained to administer oral and topical medication. More complex procedures (i.e., insulin injections, sub-q fluids, etc.) can be performed by a few of our sitters. If your pets have any special needs and you are concerned about whether we can accommodate them, please don't hesitate to ask!

What happens if my pet becomes ill?

In the event of an emergency, we will take your pet to your veterinarian following the instructions you gave us on the Veterinary Treatment/Authorization Form. In the event of an after hours emergency, we will take your pet to the nearest pet after hours clinic. At the same time, we will be contacting you or your emergency contact person. Our Pet Sitter will remain with your pet until you are reached and appropriate action is taken.

What if my property or pet is damaged?

Carey Pet & Home Care is liable only for damage from negligence or willful misconduct by one of our sitters. Due to the unpredictability of animals, we cannot accept responsibility for uncontrollable mishaps (such as bites or furniture damage).

Who are the Pet Sitters?

Our pet sitting team is made up of a carefully selected group of animal lovers and pet owners. All Pet Sitters have passed an extensive background check (criminal, credit, and motor vehicle) and a DISC personality assessment. We choose only the most responsible animal lovers to join our pet sitting team and put new hires through a rigorous screening and training program. Our Pet Sitters are committed to developing a personal and long-term relationship with your pet. All of our Pet Sitters are bonded and insured.

What time do the sitters come and how long do they stay?

Our visits are scheduled in six different time blocks - morning, mid-day, afternoon, evening, bedtime and overnight. Depending upon your scheduled request (s), visits are 30, 45, or 60 minutes long and are performed during the following scheduled timeframes:

  • Morning 7:00am to 9:00am
  • Mid-day 11:00am to 2:00pm
  • Afternoon 2:00pm to 5:00pm
  • Evening 5:00pm to 7:00pm
  • Bedtime After 8:00pm
  • Overnight 7:00 pm to 7:00 am (12 hours; actual times may vary)

Will I always have the same Pet Sitter?

Because we understand that pets form a special bond with their Carey Pet & Home Care Pet Sitter, we make every attempt to have the same Pet Sitter visit your home each time. In the event your sitter is not available (i.e., illness, vacation, etc.), you can rest assured that another fully trained and informed Carey Pet & Home Care sitter can provide you and your pet with our consistent high standard of care.

Can I have someone share pet sitting responsibilities?

Carey Pet & Home Care politely declines to provide pet sitting services if client has family or guests staying in home. We also decline to share responsibility for pet care with family, neighbors, friends and others. In the event a Pet Sitter arrives and finds an unexpected or unauthorized person in your home, Pet Sitter will notify the authorities. If it is determined you have someone other than Carey Pet & Home Care providing pet care services, we will immediately discontinue performance of services. There will be no credit/refund given for unfulfilled services.

If I have a last minute trip, can you help?

We do understand that sometimes things come up and we will always try and fit you in if possible. This is especially difficult with new clients since a Registration Visit is required 72 hours prior to Carey Pet & Home Care taking care of your pets. Giving us as much advance notice as possible is the best way to get you on the schedule!

How do I pay?

We accept Master Card, Visa, and Discover. Payments will be charged one week prior to the first day of service. No services will be performed if payment has not been made. If you have not received email confirmation that payment has been made, please do not leave town without contacting the office.

New Clients - New clients are required to pay in full at the Registration Visit for all of the first scheduled series of visits.

Existing Clients - Payment is due to CP&HC one week prior to first day of service. Confirmation of payment will be emailed to you when your credit card or debit card is charged.

Why do you need two sets of keys?

Occasionally the unexpected happens. To ensure your pet(s) are taken care of we keep one set of keys locked in our office and give one set of keys to your sitter. All keys are labeled with an anonymous code known only to our office.

What is your cancellation policy?

REGULAR VISITS

Clients who cancel with a minimum of 48 hours notice of first scheduled visit will receive a full credit or refund for scheduled services. Standard service rates apply to cancellations made without 48 hours notice, including those times when a Dog Walker or Pet Sitter arrives to find that you don't need a visit or your pet isn't present.

HOLIDAYS

Cancellation fees are strictly imposed during holiday seasons. We require a full 7 days notice of cancellation prior to the first scheduled holiday appointment. If notice of cancellation is not received 7 days before first visit, the client is charged for the entire series of visits. Last minute cancellations (less than 7 days) will be subject to a 50% cancellation fee. The remaining 50% of the fee will be credited to your account. No credits will be given on holiday service after the job has started.

OVERNIGHT VISITS

Overnight visits will be charged a 50% non-refundable deposit at the time of booking. Overnight visits canceled with less than 7 days notice will incur charges for the full service booked.

Please see our Policies page for a full description of the cancellation policies.

What is your inclement weather policy?

In the event of inclement weather, natural disaster or act of God, our Pet Sitters make every effort to reach your residence and care for your pet(s) and home. We strongly encourage you to give a house key to a nearby neighbor in the event your pet sitter cannot get to your home due to closed roads (i.e., fire, flooding, snow, etc.).

Should a property damaging storm occur while you are away, Carey Pet & Home Care reserves the right to do an extra" visit to ensure the safety of your pet(s) and home. Clients will be charged for the extra visit.

There is no refund or credit for any missed visits as a result of inclement weather, natural disaster, or Act of God.

Please see our Policies page for a full description of our inclement weather policies.

What can I expect upon my return?

All of our sitters leave daily online notes with a short description of how each visit went and services performed. In addition, there is a reminder card with a toll free number and extension for you to call so that we know you are back safe and sound! If you do not call us, we will try to call you. However, if we cannot get in touch with you, we reserve the right to continue services until told otherwise. This guarantees your pets are cared for in the event your return home is unexpectedly delayed. Additional charges will apply for extension of service.