Payment
All payments are due prior to first day of service. Clients are encouraged to have a credit card on file with the Carey Pet & Home Care office.
New Clients — New clients are required to pay in full at the Registration Visit for all of the first scheduled series of visits.
Existing Clients — Payment is due to Carey Pet & Home Care upon receipt of emailed invoice and prior to scheduled series of visits. Invoices are emailed approximately two (2) weeks prior to the first scheduled visit.
Late Payment
Client understands that Company will add a late service charge to any unpaid balances 30 days from the first day of services performed by Company pursuant to this agreement. In the event it is necessary to initiate collection proceedings against Client, Client agrees to pay for all attorneys’ fees, expenses and related costs incurred in the collection of said account.
Returned Checks
A handling fee will be charged for all returned checks and NSF fees and Client agrees to pay same.
Cancellation of Services
REGULAR VISITS
- Day Of — Clients who cancel on the service start day will receive no credit or refund for that day’s services. Remainder of scheduled services will be credited or refunded (at Company’s discretion) as outlined below.
- Day Before — Clients who cancel service within one day prior to the service date agree to pay one-half (1/2) of the fee for the scheduled services.
- Holidays — Clients who cancel within five (5) days of the start day of the services booked which include a holiday, agree to pay the full fee of those services booked. Holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
OVERNIGHT VISITS
- Seven or More Days Prior 25% of the fee for the period booked
- Five to Six Days Prior 50% of the fee for the period booked
- Three to Four Days Prior 75% of the fee for the period booked
- Two Days or Less Full Fee
Other Rates and Fees
(Pricing of services and fees are available at www.careypet.com/pricing and are subject to change at any time.)
- Last Minute Requests — Considered a request for services within 48 hours of first requested visit.
- Holiday Rates — One time charge for services booked on the day of a holiday; New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
- Key Pick Up/Return — If Client chooses to not provide Company keys to home at Registration Visit to retain on file, Company charges a pickup/return fee for in-person pickup/return. Client may also choose to have keys returned via USPS certified return receipt requested and agrees to pay mailing fee.
Pet Care Specifications
Client specifically authorizes Company to perform services as outlined in the Carey Pet & Home Care Pet Profile for each pet and acknowledges that they have provided thorough detailed pet care instructions for each pet.
- Pet Identification — Each pet requiring special treatment or medication must have identification on the pet in the form of either collar tags or the pet’s name written on the collar itself.
- Emergency Veterinary Care– Carey Pet & Home Care will defer to emergency care instructions to Client’s primary veterinarian. In the even Client does not complete form instructions, the following protocol will occur:
- Company will make every effort to contact Client prior to an emergency veterinary care decision to receive Client’s authorization. If Client cannot be reached in a timely manner, Client authorizes Company to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian.
- Client agrees to release Company from all costs and fees incurred as a result of same.
- Client will reimburse Company for expenses incurred plus any reasonably necessary additional fees for attending to pet emergency, as well as, any other reasonably necessary related expenses.
- Client also authorizes Company to purchase any foods, medications, or related items recommended by the veterinarian.
- Necessary Food/Supplies — Client authorizes Company to purchase any needed items such as food, medications, or any other related items in the event those supplies run out during the service period. Client agrees to reimburse Company for costs of the purchased items and any additional expenses for transportation and time required in purchasing said items.
- Inclement Weather/Act of God– Client entrusts Carey Pet & Home Care to use best judgment in such events.
- In the event of inclement weather, natural disaster, or Act of God, Company pet sitters will make every effort to reach Client residence and care for Client’s pet(s) and home. Client holds Carey Pet & Home Care harmless for any damage.
- Client authorizes/permits Carey Pet & Home Care to enter restricted areas due to natural disaster, fire, etc. in order to care for pet(s).
- There is no refund or credit for any missed visits as a result of inclement weather, natural disaster, or Act of God.
- Carey Pet & Home Care strongly encourages clients to give a house key to a nearby neighbor in the event the pet sitter is unable to get to your home due to closed roads (snow, fire, flooding, etc.).
- Extraordinary or Unusual Pet Behaviors– All animals under some circumstances may act in an unpredictable way.
- Company will not be held liable for any mishaps of an extraordinary or unusual nature (i.e., biting, furniture damage, accidental death, etc.) or complications in administering medications to the pet(s).
- Company will not be held liable for any injury, disappearance, death or fines of pet(s) with access to the outdoors.
- In consideration of these services and as an express condition thereof, the Client expressly waives and relinquishes any and all claims against Company and the pet sitter individually except those arising from obvious gross negligence or willful misconduct on the part of the pet sitter.
- If safety/health concerns prohibit Company from caring for pet(s), Client authorizes Company to place pet(s) in a kennel, boarding facility or veterinarian’s office. Client agrees to pay for any fees or services incurred by Company as a result of the removal of pet(s) from premises, under the conditions set forth in this paragraph and the placement of pet(s) in a kennel, boarding facility, or veterinarian, if the veterinarian or kennel of Client’s choice is not available or Client cannot be reached.
Miscellaneous
- Key Policy — Company requires two (2) sets of key to Client’s home; one for the Company office as backup and one for the pet care provider. Garage door openers and/or garage codes are welcome, but are not to be in lieu of obtaining keys to the home.
- Locksmith– In the event that Carey Pet & Home Care is required to employ a locksmith to gain entry into Client’s premises due to a malfunction of the lock or failure of the Client to provide key(s), Client is responsible and agrees to reimburse Company for all costs incurred in gaining access to pet(s) and home. The Client expressly gives Carey Pet & Home Care the authority to employ a locksmith on Client’s behalf in the event of the aforementioned occurrences.
- Return Notification– Company pet sitter will leave a return notification card with phone number for the Client to call to provide their return notification. Client agrees to notify Company’s pet sitter upon their return to their residence. For the protection of the pet(s), if Client fails to provide return notification within a reasonable period of time after return, the Company may continue rendering services at the same frequency and the Client agrees to pay additional fees for these visits.
- Non-Solicitation– For the protection of both the Client and Company, Client agrees to refrain from knowingly engaging individual pet sitters who are or who have been associated with Carey Pet & Home Care.
- Contact Number– Client agrees to always provide Company with a contact number or alternate means of reaching Client while they are away.
- Early Returns/Last Minute Changes– It is not unusual for trip plans to change at the last minute. However, please understand that the Company carefully schedules our pet sitter’s time to service you and our other clients. Therefore, there are no refunds or credits for early returns. Once pet care begins, payment is due for the original dates scheduled.
- Injury to Carey Pet & Home Care Pet Sitter — Client will be responsible for any injury to Carey Pet & Home Care pet sitter(s) caused by Client’s pet(s) or any condition of Client’s premises, except those arising from obvious gross negligence or willful misconduct on the part of the pet sitter. Client agrees to pay all related medical costs regardless of homeowner’s insurance liability determination.
Policies are subject to change without notice.
