At Carey Pet & Home Care (CP&HC) we want our clients to be as fully informed as possible. Policies are published on our website to avoid any misunderstandings or surprises. All clients of CP&HC agree to abide by our policies and acknowledge that the policies are subject to change without prior notice.
Payment
All payments are due prior to first day of service. All clients are required to have a credit card or debit card on file with the CP&HC office. We accept Master Card, Visa, and Discover. Payments will be charged one week prior to the first day of service. No services will be performed if payment has not been made. If you have not received email confirmation that payment has been made, please do not leave town without contacting the office.
New Clients — New clients are required to pay in full at the Registration Visit for all of the first scheduled series of visits.
Existing Clients — Payment is due to CP&HC one week prior to first day of service. Confirmation of payment will be emailed to you when your credit card or debit card is charged.
Cancellation of Services
REGULAR VISITS
Our cancellation policy reflects our desire to be as flexible as possible regarding your pet care needs. We realize there may be times when you do not need your Pet Sitter to come as scheduled; however, we request 48 hours notice of this cancellation. Clients who cancel with a minimum of 48 hours notice of first scheduled visit will receive a full credit or refund for scheduled services. Standard service rates apply to cancellations made without 48 hours notice, including those times when a walker/sitter arrives to find that you don’t need a visit or your pet isn’t present. Credits for canceled visits may be used anytime within the next 6 months.
HOLIDAYS
Cancellation fees are strictly imposed during holiday seasons. We require a full 7 days notice of cancellation prior to the first scheduled holiday appointment. If notice of cancellation is not received 7 days before first visit, the client is charged for the entire schedule of visits. Last minute cancellations (less than 7 days) will be subject to a 50% cancellation fee. The remaining 50% of the fee will be credited to your account. No credits will be given on holiday service after the job has started. Credits are valid for 6 months from date of issue. Holidays include: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
OVERNIGHT VISITS
Due to the nature of overnight care reservations, we must turn down any other overnight requests that conflict with your reservation. As a result, overnight bookings will be charged a 50% non-refundable deposit at the time of booking. The balance due will be posted to your credit card or debit card one week prior to first visit. Overnight visits canceled with less than 7 days notice will incur charges for the full service booked.
Other Rates and Fees
(Pricing of services and fees are available at www.careypet.com/pricing and are subject to change at any time.)
LAST MINUTE REQUESTS
New Clients – Registration visits for new clients are scheduled a minimum of 72 hours prior to first scheduled visit(s). Registration visits requested with less than 72 hours notice will incur an additional fee.
Existing Clients – All requests for service made with less than 48 hours notice will incur a last minute request fee.
HOLIDAY RATES
Services booked on the day of a holiday will receive a surcharge for each visit. Holidays include: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
KEY PICK UP/RETURN
CP&HC recommends you keep two sets of keys on file with CP&HC. If you prefer not to allow us to retain a set of keys, we will charge a pickup and return fee for in-person pickup and return. You may choose to have keys returned via USPS certified, return receipt requested and agree to pay mailing fee. NO EXCEPTIONS – CP&HC will not pick up or leave keys “under the mat” or the like, nor will we have our Pet Sitter lock the keys in the house on the last day of service.
Pet Care
CP&HC is authorized by you to perform services as outlined in the CP&HC Pet Profile for each pet and you acknowledge that you have provided thorough detailed pet care instructions for each pet.
VISITS
All pets must be visited at least once everyday. We do not accept reservations that specify longer periods of time between visits. For clients leaving town we require:
- A minimum of 2 visits per day (AM and PM or an overnight) for dogs, and
- A minimum of 1 visit per day is required for cats and other small pets.
OTHERS IN HOME
CP&HC politely declines to provide pet sitting services if client has family or guests staying in home. CP&HC also declines to share responsibility for pet care with family, neighbors, friends and others. In the event a Pet Sitter arrives and finds an unexpected or unauthorized person in your home, Pet Sitter will notify the authorities. If it is determined you have someone other than CP&HC providing pet care services, we will immediately discontinue performance of services. There will be no credit/refund given for unfulfilled services.
PET IDENTIFICATION
Each pet requiring special treatment or medication must have identification on the pet in the form of either collar tags or the pet’s name written on the collar itself.
EMERGENCY VETERINARY CARE
CP&HC will defer to emergency care instructions provided by you to your primary veterinarian. In the event you do not complete form instructions, the following protocol will occur:
- CP&HC will make every effort to contact you prior to an emergency veterinary care decision to receive your authorization. If you cannot be reached in a timely manner, you authorize CP&HC to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian.
- CP&HC is released from all costs and fees incurred as a result of emergency veterinary care and you agree to pay such fees to all parties rendering emergency care.
- CP&HC is authorized to purchase any foods, medications, or related items recommended by the veterinarian.
- CP&HC will be reimbursed by you for expenses incurred plus any reasonably necessary additional fees for attending to pet emergency, as well as, any other reasonably necessary related expenses.
NECESSARY FOOD/SUPPLIES
CP&HC is authorized to purchase any needed items such as food, medications, or any other related items in the event those supplies run out during the service period. You agree to reimburse CP&HC for costs of the purchased items and any additional expenses for transportation and time required in purchasing said items.
INCLEMENT WEATHER/ACT OF GOD
CP&HC is entrusted to use best judgment in such events.
In the event of inclement weather, natural disaster, or Act of God, CP&HC Pet Sitters will make every effort to reach your residence and care for your pet(s) and home as soon as it is safe to do so. CP&HC strongly encourages you provide us with the name and phone number of a near by neighbor who can check on your pets in the event of any type of natural disaster or emergency. This neighbor should have access to the garage code or a spare key. Your pets’ health and well-being are our greatest concern and we will contact you as soon as possible to keep you informed of these events.
CP&HC is authorized to enter restricted areas due to natural disaster, fire, etc. in order to care for pet(s). Client holds CP&HC harmless for any damage or loss.
Regular midday walks will be canceled in each locality that closes its’ school and government offices. There is no refund or credit for any missed visits as a result of inclement weather, natural disaster, or Act of God.
EXTRAORDINARY OR UNUSUAL PET BEHAVIORS
All animals under some circumstances may act in an unpredictable way.
CP&HC will not be held liable for any mishaps of an extraordinary or unusual nature (i.e., biting, furniture damage, accidental death, etc.) or complications in administering medications to the pet(s).
CP&HC will not be held liable for any injury, disappearance, death or fines of pet(s) with access to the outdoors.
In consideration of these services and as an express condition thereof, you expressly waive and relinquish any and all claims against CP&HC and the Pet Sitter individually except those arising from obvious gross negligence or willful misconduct on the part of the Pet Sitter.
If safety/health concerns prohibit CP&HC from caring for pet(s), you authorize CP&HC to place pet(s) in a kennel, boarding facility or veterinarian’s office. You agree to pay for any fees or services incurred by CP&HC as a result of the removal of pet(s) from premises, under the conditions set forth in this paragraph and the placement of pet(s) in a kennel, boarding facility, or veterinarian, if the veterinarian or kennel of your choice is not available or you cannot be reached.
Miscellaneous
KEY POLICY
CP&HC requires two (2) sets of key to your home; one for the CP&HC office as backup and one for the Pet Sitter. Garage door openers and/or garage codes are welcome, but are not to be in lieu of obtaining keys to the home. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. We strongly encourage you to leave the name and number of nearby neighbor who has access to a spare key or garage code in case of a natural disaster, which prohibits Pet Sitter from physically being able to reach your home.
CLIENT PROFILE
At time of reservation, you will advise CP&HC if locks have been changed and will provide new keys as necessary. You will also update client and pet profiles with any changes to: a) animal care, b) new pets, c) emergency contact numbers, and d) keys and codes.
LOCKSMITH
In the event that CP&HC is required to employ a locksmith to gain entry into your premises due to a malfunction of the lock or failure by you to provide key(s)/gate code, you are responsible and agree to reimburse CP&HC for all costs incurred in gaining access to pet(s) and home. CP&HC is expressly given the authority to employ a locksmith on your behalf in the event of the aforementioned occurrences.
RETURN NOTIFICATION
CP&HC Pet Sitter will leave a return notification card with a phone number for you to call as soon as you get home. This number is operational 24 hours a day, 7 days a week. If you are delayed in returning home, CP&HC will automatically continue making visits until we hear from you. If you do not let CP&HC know of your arrival, and we make an unnecessary visit, you will be billed for the visit(s).
PET PHOTOS
CP&HC is authorized to take photos of your pet(s) for their pet profile, for careypet.com, and for any other marketing purposes. All pet photos taken are the property of CP&HC. No personal client information will ever be used without your express permission or authorization.
CONTACTING YOUR PET SITTER
For liability purposes, CP&HC does not give out our pet sitters’ personal contact information. If you have any last minute questions, comments, concerns, or changes regarding your visit, please feel free to our office at 405.605.3355. We will be happy to help you and will forward your message to your sitter. We also request that you do not ask any CP&HC Pet Sitter for their personal information.
NON-SOLICITATION
For the protection of both you and CP&HC, you agree to refrain from knowingly engaging individual Pet Sitters who are or who have been associated with CP&HC. All reservation requests must go through our administrative office.
CONTACT NUMBER
You agree to always provide CP&HC with a contact number or alternate means of reaching you while you are away.
EARLY RETURNS/LAST MINUTE CHANGES
It is not unusual for trip plans to change at the last minute. However, please understand that CP&HC carefully schedules our Pet Sitter’s time to service you and our other clients. Therefore, there are no refunds or credits for early returns.
INJURY TO CP&HC PET SITTER
CP&HC will hold you responsible for any Pet Sitter injury or any damage to your premises caused by your pet(s), except those arising from obvious gross negligence or willful misconduct on the part of the Pet Sitter. You agree to pay all related medical costs regardless of homeowner’s insurance liability determination.
Policies may be amended at any time by posting a revised version on our website. The revised policies will be effective at the time we post it. All clients agree to abide by revised policies. If the revised version of the policies includes a substantial change, we will provide you with an email notice 30 days’ prior to the effective date of said change.
