Our Policies

Carey Pet and Home Care Policies
At Carey Pet & Home Care (Carey Pet) we want our Clients to be as fully informed as possible, so we publish our Policies on our website to avoid any misunderstandings or surprises. All Clients of Carey Pet agree to abide by our policies and acknowledge that the policies are subject to change without prior notice.

Observed Holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, OU/TX game day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.

Office Hours: Monday through Thursday 9:00am to 4:00pm and Friday 9:00am-3:00pm. Closed Saturday and Sunday

Payment

Carey Pet is a pre-paid service. Our preferred method of payment is ACH/Direct Debit/E-check, but we will accept Master Card, Visa, and Discover as an alternative method of payment. If you have not received an email confirmation that payment has been made, please contact us before service is due to begin.

New Clients
Payment is processed for both the Registration Visit and the first scheduled series of visits once the Registration Visit has been completed. Confirmation of payment will be emailed to you once your invoice is processed.
Recurring Service Clients
Payments for recurring services are processed on the 25th of the month preceding each month of service. Confirmation of payment will be emailed to you once your invoice is processed.
As Needed Service Clients

Payment is processed two days prior to first day of service. Confirmation of payment will be emailed to you once your invoice is processed.

Holiday Service
If your reservation period includes one of our observed holidays, we will process your invoice seven days prior to the first day of service.
Holidays with Overnights

If your overnight reservation includes one of our observed holidays, we will process your invoice at the time of booking. Please note before booking that our holiday cancellation policy does apply to all overnight reservations over observed holiday periods.

Early Returns/Last Minute Changes

We understand that trip plans may change at the last minute, however, your visits are scheduled out carefully, including potentially turning down additional work to avoid overbooking. Therefore, there are no refunds or credits for early returns.

Cancellation of Services

Pet Sitting Visits and Overnights (Non-Holiday Periods) – Carey Pet strives to be as flexible as possible regarding your pet care needs, however we do realize there may be times when you do not need your Pet Sitter to come as scheduled. We require a two-day notice of your cancellation to cancel your reservation with no fees incurred.

If notice of cancellation is received within two days of the first day of service, you will receive a 50% credit on your Carey Pet account for future service. All credits must be used within six months of the date of credit, otherwise the credit becomes void.

Pet Sitting Visits and Overnights (Holiday Periods) – Cancellation fees are more strictly imposed during holiday periods when we require a seven-day notice of cancellation versus the two-day notice for non-holiday periods.

If notice of cancellation is received after seven days of the first day of service for any scheduled trip that includes one of our observed holidays, you will be charged for the entire confirmed invoice total. No credits will be given on holiday service after the job has started and you cancel or return early.

Additional Rates and Fees

Early or Late Visits
Our regular pet sitting hours are 7:00am through 10:00pm. Visits requested before or after these hours will incur a surcharge per visit.
Last Minute Requests
All requests for service made within two days’ notice will incur a last-minute request fee.
Medications
Oral, topical, or injected medications are administered at no charge if included with the regular visits. Medications Only can also be a stand-alone service.
Sub-Q Fluids
Subcutaneous fluids are charged as a stand-alone service or an add-on service in conjunction with a pet sitting visit.
Holiday Rates
Services that include one of our observed holidays will incur a holiday surcharge per visit.
Key Pick Up/Return

Carey Pet requires that two sets of keys be provided at the Registration Visit. If you prefer not to allow us to retain a set of keys:

  • Carey Pet can pick up and/or return the keys to you for an additional fee per reservation,
  • We can return your keys via USPS certified, return receipt requested for a mailing fee, or
  • You may pick up your keys from the Carey Pet office during regular business hours at no charge, of course.

For liability reasons, Carey Pet will NOT pick up or leave keys under the mat, inside your mailbox or lock your keys inside your home on the last day of service.

Key Duplication
If Carey Pet receives only one set of keys to your home at the Registration Visit, rather than the two sets requested, we will duplicate each key for a fee which will be added to your invoice.
Locksmith
There may be occasions where we need to use a locksmith to gain access to your home. Reasons for this could be a non-working l, power outage that does not allow the garage to open, key broken in the lock, no second key on file, malfunctioning keypad, or a dead battery in your keypad. In those instances, you are responsible and agree to reimburse Carey Pet for the costs incurred by hiring a locksmith as well as the Sitter’s time to stay with the locksmith until service is completed. Carey Pet is expressly given the authority to employ a locksmith on your behalf in the event of the occurrences.
Miscellaneous Hourly Service
Carey Pet is available to you for miscellaneous services such as waiting for the plumber or the cable company, picking up pet food and other supplies, etc. Carey Pet charges an hourly fee billed to the nearest 15-minute increment spent by the sitter performing the requested task. This fee is in addition to products purchased or services performed by outside companies. Carey Pet will pay for those products or the service provider then bill you for those items/services plus our time..

Pet Care

Carey Pet is authorized by you to perform services as outlined in your Carey Pet Profile for each pet, and you acknowledge that you have provided thorough detailed pet care instructions for each pet.
Visits

For liability purposes, Carey Pet requires a minimum number of visits per day for animals under our care as outlined below:

For dogs:

  • Minimum of three visits per day (morning, afternoon, and bedtime),
  • 12-hour Overnight with a midday visit, or
  • 9-hour Overnight with two visits throughout the day.

For cats and other small pets; minimum of one visit per day (24-hour period).

Others in Home Caring for Pets or Home
Due to liability, Carey Pet declines to provide pet sitting services if you choose to have others either stay in your home or share responsibility for pet care. In the event a Pet Sitter arrives and finds an unexpected or unauthorized person in your home, Pet Sitter will notify our office and we will reach out to discuss the situation and remind you of our policy. If you insist on someone other than Carey Pet also provide pet care services, we will immediately discontinue performance of services. There will be no credit for the remainder of the schedule of services.
Pet Identification
Each pet requiring special treatment or medication must be specifically identified in the form of either collar tags or the pet’s name written on the collar itself. This is especially important when more than one pet looks very much like the others (i.e., four black cats in one household).
Emergency Veterinarian Care

All Clients are required to complete the {Veterinary Treatment/Information Authorization} form. If you have not completed this form, the following protocol will occur:

  • Carey Pet will make every effort to contact you prior to an emergency veterinary care decision to receive your authorization.
  • If we are not able to reach you, your alternate contact or emergency contacts in a timely manner, and further delay would cause your pet’s condition to worsen, you authorize Carey Pet to approve and pay for medical and/or emergency treatment (excluding euthanasia), medication, vet-recommended food and/or other items as recommended by a veterinarian.
  • You authorize Carey Pet to invoice you and you agree to pay for such items, services and our time involved.
Necessary Food/Supplies

Carey Pet is authorized to purchase any needed items such as food, medications, or any other related items in the event those supplies run out during the service period. You agree to reimburse Carey Pet for costs of the purchased items at an hourly rate prorated to the nearest 15-minute increment.

Inclement Weather/Act of God

It’s Oklahoma – we have weird weather! In the event of a natural disaster, property-damaging storm, or Act of God, Carey Pet reserves the right to complete an extra visit to check your property and ensure the safety of your pets and home. Clients will be charged our hourly rate to the nearest 15-minute increment for our time spent to secure your home and yard.

We strongly encourage you to provide us with the name and phone number of a nearby neighbor with access to your home who can check on your pets in the event of any type of natural disaster or emergency. Our Sitters will make every effort to reach your residence and care for your pets and home as soon as it is safe to do so.

However, if we are forewarned that inclement weather is coming (i.e., the Christmas blizzard of 2009), we will put our contingency plan in place to make sure your pets have enough food, water, and access to litter boxes (for cats). For our dog clients, we ask our Pete Sitters to take the dogs home with them so that both your pets and our sitters are safe in one location – especially if the dogs need medication.

Your pets’ health and well-being are our greatest concern, and we will contact you as soon as possible to keep you informed of these events.

Carey Pet will make every effort possible to complete the scheduled visits. Carey Pet is entrusted to use best judgment in such events. However, there are no refunds or credits for any missed visits due to inclement weather, natural disaster, or Act of God.

Extraordinary or Unusual Pet Behaviors
All pets can be unpredictable when under stress or if their routine has changed including, but not limited to, damage to Client premises. Carey Pet will not be held liable for visit changes due to a pet exhibiting extraordinary or aggressive behavior. This may include the need to shorten visits or miss medication dosing if a pet becomes aggressive and will not allow the Pet Sitter to administer the medication.

If safety or health concerns prohibit Carey Pet from caring for your pets, you authorize Carey Pet to place your pets in a kennel, boarding facility, or in boarding at your veterinarian’s office. You agree to pay for any fees or services incurred by Carey Pet due to the placement of pets in a kennel, boarding facility, or veterinarian, including if the veterinarian or kennel of your choice is not available or you cannot be reached.

Assumption of Liability
Carey Pet will not be held liable for any injury, disappearance, death, or animal control fines if Client allows pets unsupervised access to the outdoors outside of the scope of our visits. Examples of this could be dogs with a dog door, electronic fence, indoor/outdoor cats, or outside vendors with access to the yard who could leave the gates unsecured.

In consideration of these services and as an express condition thereof, you expressly waive and relinquish all claims against Carey Pet & Home Care LLC and the Pet Sitter individually, except those arising from obvious gross negligence or willful misconduct on the part of the Pet Sitter.

After-Hours and Emergencies

We know that sometimes emergencies happen, and we will always accommodate our existing Clients.

If you are not an established client, please call our office to discuss the situation, and we will do our best to help or suggest an alternative resource to help in your situation.

Scheduling Care After Office Hours

If you are an existing client and need to schedule services when our office is closed, please log into your Carey Pet account and schedule service, email info@careypet.com, or call 405-605-3355 to leave a detailed message with your name, contact information, and the services you are needing. We monitor emails and voice messages after hours and will respond as soon as possible to your request.

Requesting Emergency Visits for Existing Clients
Sometimes emergencies happen, such as flights getting cancelled or you need to assist a family member with a medical emergency. In an emergency situation, when you need service outside of normal office hours, please call 405-605-3355 and press 3 during the automated greeting to speak with the manager on call. If the call goes to voicemail, please leave a detailed message and the manager on call will return your call as soon as possible.
Pet Sitter Emergencies

Carey Pet’s team approach to coverage ensures that your pets are always taken care of during the scheduled time visit window. If your Pet Sitter is sick or develops car trouble, we will reassign another sitter to complete the pet visit as soon as possible.

Should any emergencies occur with your pet during a visit, our sitters are Pet Tech™ Pet CPR/First Aid Trained and will provide necessary care and transportation to a local veterinary clinic if needed.

Miscellaneous

Key Policy
Carey Pet requires two sets of keys to your home; one set for the Pet Sitter and one set that we keep in our locked key cabinet as a backup. Garage door openers and/or garage codes are welcome but are not to be in lieu of obtaining keys to the home. If you live in a gated community, you must provide a gate card, remote or appropriate access codes.
Client Profile

Every time you book service, you agree to update your profile with any changes regarding:

  • New medications or changes in medications,
  • Emergency contact numbers,
  • Alarm, entry, and garage codes/passwords,
  • Pet care and pet details,
  • New pets including all detailed information, and
  • Advise Carey Pet if locks have been changed and arrange to provide new keys.
Return Notification

Your Carey Pet Sitter will leave a return notification card with his or her extension for you to call as soon as you return home. This number is operational 24 hours a day, 7 days a week and does not ring any phone. Your message attaches to an email which is sent to the Pet Sitter as well as the office.

IT IS THE CLIENT’S RESPONSIBILITY TO NOTIFY CAREY PET PROMPTLY:

  • IF THERE IS A DELAY IN YOUR RETURN, or
  • IF YOU NEED TO EXTEND YOUR SERVICE, and
  • AS SOON AS YOU HAVE SAFELY RETURNED HOME FROM YOUR TRIP.

If you are delayed in returning home or do not notify us of your return, Carey Pet may attempt to contact you about your return status. If we are not able to reach you, you authorize Carey Pet to determine whether to continue visits and authorize payment for those extended visits until you have notified Carey Pet of your delay, need extended visits or your return home.

Pet Photos
Carey Pet is authorized to take photos of your pets for your pet profile or for careypet.com marketing purposes. All pet photos taken are the property of Carey Pet. No personal Client information will ever be used without your express permission or authorization.
Contacting Your Pet Sitter

As with most other businesses and for liability purposes, Carey Pet does NOT give out our Pet Sitters’ personal contact information. The Client is prohibited in asking any Carey Pet Sitters for their personal information.

All communication goes through the Carey Pet office. Any last-minute questions, comments, concerns, or changes regarding your visits, please contact our office at info@careypet.com or leave a detailed message at 405-605-3355. We will forward your message to your Pet Sitter.

If you have a pet or home emergency after hours, please call 405-605-3355 and press extension 3 during the automated greeting to reach the manager on call. If you receive voicemail, please leave a detailed message and the manager on call will return your call as soon as possible. Carey Pet checks messages and emails during evenings and weekends and will respond to urgent messages. If the message is not urgent, your call or email will be returned the next business day during normal business hours.

Non-Solicitation
You agree to refrain from knowingly engaging individual Pet Sitters who are or who have been associated with Carey Pet. All pet sitting bookings must go through the Carey Pet office. If Carey Pet learns that a Client has solicited a Carey Pet Sitter to provide pet care services outside of Carey Pet, that Client will be terminated as a Client immediately and keys will be returned at Client’s expense.
Contact Number
Client agrees to always provide Carey Pet with a contact number or alternate means of reaching you while you are away.
Injury to Carey Pet Sitters
Carey Pet will hold the Client responsible for any injury to Pet Sitter or any damage to your premises deemed unsafe (i.e., stairway with no railing) or caused by your pets. Client agrees to pay all related medical costs regardless of homeowner’s insurance liability determination.

Exceptions are injuries arising from obvious gross negligence or willful misconduct on the part of the Pet Sitter.

Carey Pet & Home Care Policies may be amended at any time by posting a revised version on our website. The revised policies will be effective at the time we post them. All Clients agree to abide by revised policies. If the revised version of the policies includes a substantial change, we will provide our Clients with an email notice.