Policies for
Recurring Service
Clients

Our regular pet sitting hours are 7:00am through 10:00pm. Visits requested before or after these hours will incur a $15 surcharge per visit.

Administering the fluids is a separate service and can be a recurring service or an add-on service in conjunction with an existing visit.

This service is $15 per request.

Services that include one of our observed holidays will incur a holiday surcharge of $10 per visit.

Carey Pet needs two sets of keys provided at the Registration Visit. If keys are not ready at the Registration Visit, Carey Pet can pick up the keys from you for an added $20 fee, or you may deliver keys to the Carey Pet office during regular business hours at no charge, of course.

For liability reasons, Carey Pet will NOT pick up or leave keys under the mat, inside your mailbox or lock your keys inside your home on the last day of service.

In those instances, you are responsible and agree to reimburse Carey Pet for the costs incurred by hiring a locksmith as well as the Sitter’s time to stay with the locksmith until service is completed. Carey Pet is expressly given the authority to employ a locksmith on your behalf in case of any of the above occurrences.

• Carey Pet will make every effort to contact you prior to an emergency veterinary care decision to receive your authorization.
• If we are not able to reach you, your alternate contact or emergency contacts in a timely manner, and further delay would cause your pet’s condition to worsen, you authorize Carey Pet to approve and pay for medical and/or emergency treatment (excluding euthanasia), medication, vet-recommended food and/or other items as recommended by a veterinarian.
• You authorize Carey Pet to invoice you and you agree to pay for such items, services and our time involved.

In consideration of these services and as an express condition thereof, you expressly waive and relinquish all claims against Carey Pet & Home Care LLC and the Pet Sitter individually, except those arising from obvious gross negligence or willful misconduct on the part of the Pet Sitter.

If you are an existing Recurring Service client and need to schedule services when our office is closed, please email info@careypet.com, or call 405-605-3355 to leave a detailed message with your name, contact information, and the services you are needing. We check emails and voice messages after hours and will respond as soon as possible to your request.

Sometimes emergencies happen, such as flights cancelled, or you need to help a family member with a medical emergency. In such an emergency, when you need service outside of normal office hours, please email info@careypet.com with your detailed request or call 405-605-3355 and press 3 during the automated greeting to speak with the manager on call.  If the call goes to voicemail, please leave a detailed message and the manager will either return your call as soon as possible or will manage the situation and send a confirmation email with the resolution outlined in detail.

Should any emergencies occur with your pet during a visit, our sitters are Pet Tech™ Pet CPR/First Aid Trained and will provide necessary care and transportation to a local veterinary clinic if needed.

New medications or changes in medications,
Emergency contact numbers,
Alarm, entry, and garage codes/passwords,
Pet care and pet details,
New pets including all detailed information, and
Advise Carey Pet if locks have been changed and arrange to supply new keys.

As with most other businesses and for liability purposes, Carey Pet does NOT give out our Pet Sitters’ personal contact information. The Client is prohibited in asking any Carey Pet Sitters for their personal information.

All communication goes through the Carey Pet office. Any last-minute questions, comments, concerns, or changes regarding your visits, please contact our office at info@careypet.com or leave a detailed message at 405-605-3355. We will forward your message to your Pet Sitter.

If you have a pet or home emergency after hours, please call 405-605-3355 and press extension 3 during the automated greeting to reach the manager on call. If you receive voicemail, please leave a detailed message and the manager on call will return your call as soon as possible. Carey Pet checks messages and emails during evenings and weekends and will respond to urgent messages. If the message is not urgent, your call or email will be returned the next business day during normal business hours.

You agree to refrain from knowingly engaging individual Pet Sitters who are or who have been associated with Carey Pet. All pet sitting bookings must go through the Carey Pet office. If Carey Pet learns that a Client has solicited a Carey Pet Sitter to provide pet care services outside of Carey Pet, that Client will be terminated as a Client immediately and keys will be returned at Client’s expense.

Exceptions are injuries arising from obvious gross negligence or willful misconduct on the part of the Pet Sitter.

We understand that trip plans may change at the last minute, however our Sitters’ time is scheduled out very carefully, including potentially turning down additional work to avoid overbooking. Therefore, there are no credits for early returns.

Our regular pet sitting hours are 7:00am through 10:00pm. Visits requested before or after these hours will incur a surcharge of $15 per visit.

Services that include one of our observed holidays will incur a holiday surcharge of $10 per visit.

Carey Pet requires that two sets of keys be provided at the Registration Visit. If you prefer not to allow us to retain a set of keys:

• Carey Pet can pick up and/or return the keys to you for an additional fee of $20,
• We can return your keys via USPS certified, return receipt requested for a mailing fee of $20, or
• You may pick up your keys from the Carey Pet office during regular business hours at no charge, of course.

For liability reasons, Carey Pet will NOT pick up or leave keys under the mat, inside your mailbox or lock your keys inside your home on the last day of service.

Carey Pet is available to you for miscellaneous services such as waiting for the plumber or the cable company, picking up pet food and other supplies, etc.  Carey Pet charges an hourly fee of $45 per hour billed to the nearest 15-minute increment spent by the sitter performing the requested task. This fee is in addition to products purchased or services performed by outside companies.  Carey Pet will pay for those products, or the service provider then bill you for those items/services plus our time.

For liability purposes, Carey Pet requires a minimum number of visits per day for animals under our care as outlined below:

For dogs:

Minimum of three visits per day (morning, afternoon, and bedtime),

12-hour Overnight with a midday visit, or

9-hour Overnight with two visits throughout the day.

 For cats and other small pets:

Minimum of one visit per day (within a 24-hour period)

Due to liability, Carey Pet declines to provide pet sitting services if you choose to have others either stay in your home or share responsibility for pet care.  In the event a Pet Sitter arrives and finds an unexpected or unauthorized person in your home, Pet Sitter will notify our office and we will reach out to discuss the situation and remind you of our policy. If you insist on someone other than Carey Pet also provide pet care services, we will immediately discontinue performance of services. There will be no credit for the remainder of the schedule of services.

Carey Pet is authorized to purchase any needed items such as food, medications, or any other related items in the event those supplies run out during the service period. You agree to reimburse Carey Pet for costs of the purchased items at an hourly rate at $45 per hour prorated to the nearest 15-minute increment.

It’s Oklahoma – we have weird weather!  In the event of a natural disaster, property-damaging storm, or Act of God, Carey Pet reserves the right to complete an extra visit to check your property and ensure the safety of your pets and home.  Clients will be charged our hourly rate at $45 per hour to the nearest 15-minute increment for our time spent to secure your home and yard. 

We strongly encourage you provide us with the name and phone number of a nearby neighbor with access to your home who can check on your pets in the event of any type of natural disaster or emergency.  Our Sitters will make every effort to reach your residence and care for your pets and home as soon as it is safe to do so.

However, if we are forewarned that inclement weather is coming (i.e., the Christmas blizzard of 2009), we will put our contingency plan in place to make sure your pets have enough food, water, and access to litter boxes (for cats).  For our dog clients, we ask our Pete Sitters to take the dogs home with them so that both your pets and our sitters are safe in one location – especially if the dogs need medication.

Your pets’ health and well-being are our greatest concern, and we will contact you as soon as possible to keep you informed of these events.

Carey Pet will make every effort possible to complete the scheduled visits. Carey Pet is entrusted to use best judgment in such events. However, there are no refunds or credits for any missed visits due to inclement weather, natural disaster, or Act of God.

All pets can be unpredictable when under stress or if their routine has changed including, but not limited to, damage to Client premises. Carey Pet will not be held liable for visit changes due to a pet exhibiting extraordinary or aggressive behavior. This may include the need to shorten visits or miss medication dosing if a pet becomes aggressive and will not allow the Pet Sitter to administer the medication.

If safety or health concerns prohibit Carey Pet from caring for your pets, you authorize Carey Pet to place your pets in a kennel, boarding facility, or in boarding at your veterinarian’s office. You agree to pay for any fees or services incurred by Carey Pet due to the placement of pets in a kennel, boarding facility, or veterinarian, including if the veterinarian or kennel of your choice is not available or you cannot be reached.

Carey Pet will not be held liable for any injury, disappearance, death, or animal control fines if Client allows pets unsupervised access to the outdoors outside of the scope of our visits.  Examples of this could be dogs with a dog door, electronic fence, indoor/outdoor cats, or outside vendors with access to the yard who could leave the gates unsecured.

In consideration of these services and as an express condition thereof, you expressly waive and relinquish all claims against Carey Pet & Home Care LLC and the Pet Sitter individually, except those arising from obvious gross negligence or willful misconduct on the part of the Pet Sitter.

Sometimes emergencies happen, such as flights cancelled, or you need to help a family member with a medical emergency. In such an emergency, when you need service outside of normal office hours, please email info@careypet.com with your detailed request or call 405-605-3355 and press 3 during the automated greeting to speak with the manager on call.  If the call goes to voicemail, please leave a detailed message and the manager will either return your call as soon as possible or will manage the situation and send a confirmation email with the resolution outlined in detail.

Your Carey Pet Sitter will leave a return notification card with his or her extension for you to call as soon as you return home. This number is operational 24 hours a day, 7 days a week and does not ring any phone.  Your message attaches to an email which is sent to the Pet Sitter as well as the office.

IT IS THE CLIENT’S RESPONSIBILITY TO NOTIFY CAREY PET PROMPTLY:

• IF THERE IS A DELAY IN YOUR RETURN, or
• IF YOU NEED TO EXTEND YOUR SERVICE, and
• AS SOON AS YOU HAVE SAFELY RETURNED HOME FROM YOUR TRIP.

If you are delayed in returning home or do not notify us of your return, Carey Pet may attempt to contact you about your return status.  If we are not able to reach you, you authorize Carey Pet to determine whether to continue visits and authorize payment for those extended visits until you have notified Carey Pet of your delay, need extended visits or your return home.

Client agrees to always provide Carey Pet with a contact number or alternate means of reaching you while you are away.

Carey Pet will hold the Client responsible for any injury to Pet Sitter or any damage to your premises deemed unsafe (i.e., stairway with no railing) or caused by your pets.  Client agrees to pay all related medical costs regardless of homeowner’s insurance liability determination.

Exception are injuries arising from obvious gross negligence or willful misconduct on the part of the Pet Sitter.

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Carey Pet & Home Care As Needed Services Policies may be amended at any time. The revised policies will be effective immediately at the time of amendment. All Clients agree to abide by revised policies. If the revised version of the policies includes a substantial change, we will provide our Clients with an email notice.